Monty is small enough that the person answering your message is the person who chose the fabric. There is no ticket queue and no offshore script.
Order help
Delivery, a change of address, or a return. Include your order number and we can answer in one reply instead of three.
Sizing & product
Not sure which size your cat will actually use? Send a photo and a rough weight and we will tell you honestly — including if the answer is neither.
Everything else
Press, wholesale, partnerships, or something that does not fit in a box. Which, given the product, feels appropriate.
When you will hear back
We answer within [response time], Monday to Friday, [hours] [timezone]. Messages sent over the weekend are answered on Monday.
Prefer email direct? Write to [hello@ email]. Everything sent through the form above lands in the same inbox.
Before you write
A few things are answered faster by a page than by us:
- Shipping — costs, dispatch and delivery times
- Returns — how to send something back
- FAQ — sizing, washing, materials and warranty
Business details
Trading name
Monty
Legal entity
[registered entity name]
ABN
[ABN]
Postal address
[business address]
Returns
Please do not post a return without contacting us first — see Returns.
A note on phone
We do not publish a phone number yet, because a number nobody answers is worse than no number at all. If you would rather talk than type, say so in the form and we will call you back.