Every Monty bed is dispatched from [dispatch location] and sent with tracking. Delivery within Australia is free, with no minimum spend — the price you see is the price you pay.
Where we ship
[Australia only? / + NZ?]
Cost
Free, Australia-wide, no minimum order.
Dispatch
Within [dispatch time, e.g. 2 business days] of your order
Metro delivery
[metro days] business days
Regional delivery
[regional days] business days
Carrier
[carrier]
Tracking
Emailed the moment your parcel is scanned
How it works
You will get two emails. The first confirms your order straight away. The second, once the parcel leaves us, carries the tracking number — that is the one worth keeping.
Delivery estimates run in business days from dispatch, not from when you ordered. They are estimates from the carrier, not promises we can enforce, so treat them as a good guide rather than a guarantee.
If nobody is home
The bed ships in a box too large for a letterbox, so it needs someone to receive it or a safe place to leave it. [Does your carrier leave parcels unattended, or take them to a depot? State which.]
You can add delivery instructions at checkout. If you need to change the address after ordering, email us immediately — once a parcel is scanned into the network we usually cannot redirect it.
Delays
Australia is large and weather happens. If your tracking has not moved for [threshold, e.g. 5 business days], email us with the order number and we will chase the carrier ourselves rather than asking you to.
If a parcel is confirmed lost in transit, we replace it. You do not have to prove anything to us.
International
[Do you ship outside Australia? If not, say so plainly — it prevents wasted enquiries. If yes: destinations, cost, duties responsibility.]
If it is not right
Delivery is only half of it. An unused bed can go back within thirty days of delivery for a full refund, and anything faulty is our cost — see Returns.